How can you benefit from using an IVR

The business world is moving towards self-service more and more every day and interactive
voice response (IVR) is an essential tool for it. IVR uses technologies such as touch-tone or
speech recognition to identify and route callers to the most skilled agents. That way, IVR
delivers greater efficiency on both sides. As it’s been on the market for a while now, it has
demonstrated numerous benefits which made it a vital tool for contact center customer
experience. We bring you five key benefits of the IVR and explain why you should consider
to implement it in your business.

Advanced features provide richer experiences

IVR systems have numerous rich features that improve the self-service experience. Probably
one of the most effective features is allowing customers to tap their way through visual
menus and reach agency very quickly. IVR technology provides customers with a possibility
to get into an agent queue and it supports text-to-speech in multiple languages on inbound
and outbound sides. With IVR, customers can truly have a much more fulfilled experience as
they enjoy more features that are suited to fit their needs.


There is probably nothing more frustrating than wasting your time listening to long menu
options. Luckily, with IVR, customers can easily skip the options they don’t need and,
therefore, save time. Consequently, the number of dropped calls also decreases as
customers can choose to be called back when their wait time is longer than they’ve
expected. Not to mention that the feature of being routed to an agent with adequate skills
helps customers get the information they need without having to go from one agent to

Improving mobile customer experience

In today’s world, we all own a smartphone. Its usage is constantly growing as people prefer
mobile experience over desktop when searching the Internet or even doing business. As a
result of that, many companies now offer mobile-optimized customer service to increase the
satisfaction of their customers. For those customers who are always on the go, IVR is an
ideal technology as it allows them to reach out for support even when in-store. That’s why
IVR plays a key part in improving sales results. After all, customers will more likely purchase
if their questions are answered efficiently.
Enhancing agent’s performance
As IVR technology is truly efficient, it enhances the service experience for both customer’s
and agent’s sides. Each time a customer is routed to the most skilled agent for his inquiry,
the level of productivity increases. That helps agents to resolve cases more quickly and
provide their customers with the assistance they need at the moment. Also, when agents are
matched to the roles that fit their skills, they will be more confident and their results will be
much better than before.

Reducing costs

Of course, we can’t talk about the benefits of IVR technology without mentioning one of the
most important ones – cost effectiveness. Call centers will reduce cost when they implement
this system as customers will make fewer calls, so the agents will not have to spend so
much time on the expensive voice channel. Also, when compared to traditional IVR, visual
IVR cost less to deploy which provides customers automatically with the information they
need and eliminates the need for additional agent training.
Great customer experience happens when both sides have the tool that enables them to do
and give their best. At Telesero, we know how beneficial is an IVR system for companies so
we offer it as part of our services as well.


How to avoid a call center agent burnout

One of the worst scenarios a call center can face is the burnout of its agents. To prevent it
from happening as much as possible, you will need to understand what it is and how it
manifests. Burnout is a psychological syndrome that comes from chronic emotional, mental
or physical stress inside the call center. There are many of the symptoms of call center agent
burnout, but here are some of the most common ones:

● exhaustion
● forgetting things and having troubles concentrating
● apathy and disengagement
● interpersonal effectiveness decrease
● a negative and cynical attitude
● drop in productivity

To prevent these situations from happening, call center management should have a deeper
understanding of burnouts and an effective strategy for handling it. By reducing the number
of call center agent burnouts, you will have a much healthier work environment which leads
to better productivity and profitability. Moreover, reducing burnouts in your company will help
in cross-selling and up-selling your other products as well. So, what can you do to avoid a
call center agent burnout? We bring you some of the most efficient ways to ensure you
agents are satisfied and motivated while working.

Finding the right people

Finding the right people is essential if you wish to reduce burnouts. Hiring people who might
not be the best fit for this job can lead to frustration and too much stress for both sides. A
company should hire agents who manage to deliver results easily even if there are
insufficient resources at the time. Such agents will not only provide you with the results you
need but also be satisfied and motivated to do their job. Also, communication skills are a
must in this field as agents are having intense voice-to-voice interaction with your customers.
Think of hiring as your first step in building the right team of people and preventing burnouts
from happening.

Improving the call quality

Sometimes, managers will be focused more on cost per call and even penalize their agents
for not completing the customer call soon enough which leads to high level of stress and
frustration in your agents. Burnout almost always happens in situations where agents feel as
if they failed to deliver the service to their customers properly. When they feel they are
unable to scale up their operational efficiency is where the burnout symptoms will become
visible. That’s why managers should ensure their agents have enough time to solve an issue
the customer is facing in the first call and not be focused on how much time it will take. This
will reduce the number of repeat calls and increase customer satisfaction.

Empower teamwork

Encouraging effective collaboration within your teams is vital when talking about reducing
the number of call center agent burnouts. To do it right, you can implement some of the
efficient tools such as call conferencing, call barging/whispering/transferring to ensure
teamwork. Having the ability to work together to solve a certain problem really brings out
team spirit in agents. They start to feel like they are part of the community and they are
being heard and seen. After all, the first reason why people are feeling frustrated over
something is because of the lack of connection to something or someone. If your agents
work in teams, it will improve their morale and soon you will notice the improvement in their
performance and productivity.


To really avoid burnouts, you will need to be focused on your agents. Letting them know they
are appreciated will encourage them to talk to you if they are facing some issues at work.
Investing in your agents is a long-term process but it’s extremely beneficial for the company.
Nobody denies the fact that being a call center agent is stressful but how your agents and
you as their manager deal with it is what will determine the outcome of it.


Top Tips For Effective Telemarketing To Boost Sales

Telemarketing is still one of the most effective strategies when growing your business.
Building a quality telemarketing strategy that is focused on bringing value to your existing
and potential clients is the only way to create opportunities for growth. So, how can you
boost sales with telemarketing? In this article, we bring you top tips for effective
telemarketing which will bring you the results you need.


Before you even start with telemarketing, you should know what your objective is. It can be
anything from collecting e-mail addresses to gathering specific information, but you should
be aware of it before you start working on your telemarketing strategy. Some information will
be given to you easily from the first point of contact, but for others, you will need to have a
more convincing way of interacting.


When you determine what the objective of your telemarketing strategy is, you should start
crafting your script. The script should be formed so it fits your objective. For instance, if your
objective is to get specific e-mail addresses, your script should be built around that
information. Think of it as your guide that helps you conduct the first part of the call. You
don’t have to follow it from word to word, but include important elements of it so you achieve
your objective easier. If you think that some words sound unnatural to you, find the ones that
have the same meaning but will come more naturally to you. Your customers will feel if you
don’t feel comfortable with what you are saying and you will lose their trust.

Bringing your personality

Mastering the given script actually means to start sounding natural instead of like a machine.
Your customers want to talk to a real person. That also implies they don’t want to talk to
somebody who is strictly focused on selling. Of course, you have your goals to meet but
shortcuts will not get you anywhere. Instead, talk to them as if you would be talking to them if
they entered your store. Take interest in what they need, ask them if they have some
concerns and let them feel their opinion truly matters to you. How you talk to them will have
a huge impact on the outcome of that phone call. Try to speak clearly so your customers
don’t get irritated if they don’t understand why you’re calling them. And always be honest
with them. Sugarcoating will only lead to frustration which will hurt your business in the end.

Personalize your calls

As you start adding your own touch to the conversations, you should find a way to
personalize it for each of your customers. After all, different people ask different questions as
they have different needs. You can’t expect to follow the script with each conversation. After
the introduction part, the conversation will get real. You will need to truly understand the
person you are talking to in order to achieve your goals. Don’t hesitate from asking questions
if you don’t know why they are asking a certain question or if you want to get more
information. Showing you’re interested in them is when the effective telemarketing starts.


As it is with everything, practice makes perfect. It takes time to get comfortable with
telemarketing and each script you get. Being persistent is what will get the job done. Just
because somebody said ‘no’ to you, doesn’t mean that the next person will do the same. In
the end, don’t take it personally. If somebody is not interested, that only means that it’s not
the right product for that person but, luckily, you have so many others to contact next.


Top 10 Customer Service Interview Questions with answers

You can’t expect to have great customer service if you don’t have the right people for that
job. Your company can have the best tools, data and everything else, but human factor still
plays a major role when talking about success in customer service. Unfortunately, having
even just one wrong team member can have a negative impact on your results. That’s why
you should pay attention when doing a customer service interview. To ensure you find the
best person for your company, we bring you top 10 customer service interview questions.

1. How would you describe customer service?

This question might seem basic to you at first but hearing how a candidate describes
customer service will give you a pretty good insight on how this person will perform. Also,
asking them to describe it in their own words will demonstrate their communication skills. It
can determine in which direction should this customer service interview go.

Answer: The focus should be on the importance of customers and how crucial they are for
company growth. Also, doing the best to ensure customer satisfaction will establish
long-term customer relationship and help them make the most out of the product. Constant
improvement and a desire to learn should also be mentioned as one of the key points.

2. Can you tell us more about success at your previous job?

It actually doesn’t matter if they worked previously in customer service but it’s vital for you to
hear how they see success and how that made an impact on them. Their view on success
will show you if they are more of an individual or team player and what are the goals they
want to achieve.

Answer: Look for clear and focused answers with specific numbers and information. Also,
mentioning only individual success is not good for customer service, so you should look
more for candidates who emphasize team goals.

3. What would be a success for you if you worked in our company?

The answer to this question will also show you if this person is an individual or team player.
Moreover, you will see how well they understand your business and its potential role in this

Answer: Candidates should give a well-reasoned answer to this question. It should show
their sense of company values and where do they see themselves in this company.

4. What failure do you remember from your previous job and why?

Everyone has failures but the way we talk about them is what is important. You will see why
they think they have failed and what should be done differently. This question will show you
how much is a person opened to suggestions and improvement.
Answer: The right answer should reveal a candidate’s sense of personal responsibility and
ability to learn and improve their skills all the time, no matter if they failed or succeeded.

5. What are the things that annoy in the workplace?

This question helps you see how honest the candidate is. By naming things that annoy them,
you will see what they don’t like and see if they fit the bigger picture.

Answer: Look for honesty in the candidate’s answer. Those who are focusing on negativity
instead of positivity might not be the right people for this job. Look for those answers which
reveal proactivity in avoiding any possible problems.

6. How do you deal with angry customers?

Angry customers happen in every company. The right customer service team will know how
to deal with it and solve their problems. This starts by empathy, understanding and, of
course, knowledge. It’s important to have a person who knows how to turn an angry
customer into a satisfied one.
Answer: The best answer would include a personal example of how a candidate
successfully solved a conflict. Candidates should highlight respect they have for angry
customers, understanding of their situation and motivation to help them.

7. What are your personal career goals?

This will show you how much is the candidate driven. Those who have personal goals will be
more motivated and productive in the workplace as they want to achieve their own goals as

Answer: The right candidates should have a vision of themselves. This might not happen
the way they imagined but having a goal is what will show you where they see themselves in
a few years from now.

8. Do you remember any particular customer service case that was difficult to handle?

This is one of the questions that is looking for candidates to be honest. Describing difficult
cases will show how this person handles them and what approach they use when
communicating with customers. Also, empathy and positivity are the two factors you should
be looking for in their answers.

Answer: The right candidates will focus more on how they handled the problem instead of
what the problem actually was. They should show how they empathized with their customers
at that time and found an adequate solution.

9. How do you think this canned response should be rewritten?

Give your candidates an example of a badly written canned response and give them a few
minutes to think of a better way to say it. They can either write their answer down or explain
it to you.

Answer: It’s vital that candidates are focused on suggestions for improvement instead of just
naming weak points of the response. Everything they name as a weak point should be
followed with an idea on how to make it better.

10. Can you give us an example when empathy helped you in your previous roles?

Empathy is key in the customer service world. Knowing that your future customer service
team member understands empathy and knows how to make the most of it will confirm that
you are talking to the right candidate.
Answer: A good answer to this question will be easy to think of and even easier to describe.
In customer service, empathy is something that is being used every day. Pay closer attention
to how your candidate explain how empathy helped them as it will show you their real
understanding of it.


5 Simple Ways To Improve Work Performance


Having a job we like allows us so much more than paying bills. If we’re staying motivated at
work, we can grow professionally and personally and be completely satisfied with our lives.
Working hours shouldn’t be something that stops our happiness as we wait for the end of the
working day. Even if you’re not currently satisfied with the job you have, you can still find
something valuable in it. Here are several ideas on how to be better at your job so you can
feel more confident and satisfied with your life.

1. Planning

Planning can help you with efficiency and productivity. You can think about tasks for
tomorrow on your way home. Create a list of priorities with everything that needs your
attention. This will make you feel better as you start crossing things off that list. Also, you will
have that feeling of accomplishment every day and staying motivated at work. Not knowing
what you will do during your working hours can lead to frustration, low self-esteem and
fatigue, and losing motivation for your personal life as well.

2. Write a journal.

Well, it might seem cheesy or over the top, but putting all your thoughts and feelings on the
piece of paper can bring you some great results. You will become more aware of your fears,
wishes and goals so you will know in which direction your career should go. Also, as you
start writing things down, you will have more energy for everyday challenges at work. Giving
your thoughts a channel can help you grow professionally, no matter the job position.

3. Learn to say ‘’no’’.

This is the toughest one in our personal and professional lives. As we naturally don’t want
conflicts in our lives, we tend to do too much for others. This will make you feel like you’re
losing control and being exploited by everyone. Learning how to say ‘’no’’ should be
something you should practice every day. You don’t want to go for a coffee with your team
members after work? Say no. You don’t have time to work on a project that anybody can
work on? Say no. Respecting boundaries is crucial when talking about teamwork and staying
motivated at work.

4. Start thinking about your future.

Professional life can only be satisfying if you have set clear goals ahead of you. It doesn’t
matter what they are as long as they are important to you. However, sometimes we tend to
be so focused on small issues we’re facing every day, we forget to think about our future.
Ask yourself where you would like to be six months or six years from now. It doesn’t mean
you have to change your job. Instead, focus on things you wish to accomplish during that

5. Asking for advice.

Your place of work is probably a competitive place. Asking for someone’s advice can be
considered as a weakness in such places, but that’s not true. Asking for advice shows your
human side and can even lead to connecting with other team members. Don’t forget that
nobody’s perfect and we’re all humans! If you’re unsure of how to handle a certain situation,
ask a coworker for advice. This will also decrease the level of competitiveness you feel when
you enter the office.
So, how will you stay motivated at work? It’s really up to you! Remember, we spend so many
hours in the office every day, and if you can make it better, why not? You will feel more
satisfied with yourself and you will have more energy and will to focus on your personal life.
As much as we try to separate these two, the personal and professional aspects of our lives
are often very connected. Do you best to ensure you enjoy yours!


10 Things You Shouldn´t Do With Your IVR Messages

Interactive Voice Response enables computers to interact with humans by voice usage and
touch-tone telephone keypad inputs. With IVR, you can connect your customers with the
right agents which is one of the biggest benefits of this technology. However, it’s easy to
make mistakes. We bring you 10 things you shouldn’t do with your IVR messages.

1. Overloading the caller with a long introduction.

Your caller shouldn’t waste its time on lengthy pre-queue introductions and listening to things
they should have to hand. If the call center is adequately staffed, your customers will not be
able to retrieve these items before one of your agents picks up the phone.

2. Having less than two on-hold messages.

The number of your on-hold messages should never be less than two. The best would be if
you can have three of them because listening to the same message over and over again will
drive your callers insane. That’s why you should have various messages so you don’t irritate
callers and they lose motivation for this conversation.

3. Having unnecessary menu options.

You shouldn’t have unnecessary menu options as this will annoy your callers as well. If a
few options lead to the same place, you should dispense with them. Having only those
options that are truly important will lead to more satisfied callers who won’t feel like talking to
your company is a waste of time.

4. Not providing an exit route.

You shouldn’t forget to provide your customers with an exit route. It’s very easy to pick the
wrong option or just go through and find out you didn’t choose the one that you actually
needed. When you realize that, it’s already too late and you will probably become frustrated.
That’s why it’s vital to include an exit route for your callers.

5. Choosing bad on-hold music.

If there’s anything that annoys your caller more than being on hold is having to listen to bad
or boring on-hold music. When choosing the music, try to select the one that reflects your
brand image. The best way to test it is if you listen to it for a while just like you are one of
your callers and see how you feel about it.

6. Using various voices and volumes.

When talking about IVR experience, you shouldn’t use different voices and volumes.
Changes in volume, timbre and pitch will only annoy your caller. Treat it as your website.
You wouldn’t want different elements, font, and backgrounds on your website so why should
you do it with your IVR messages?

7. Using industry words.

You should never use industry words or jargon when creating your IVR messages. You
callers are not experts and you should talk as simple, clear and understanding you can. If
your messages are unclear, that means you are doing something wrong. Try to test it with
somebody who doesn’t know your business to see if you managed to create the right

8. Making your IVR sound like a person.

Don’t forget that IVR is a machine and your callers are well-aware of that, so you should
never try to make it sound like a person. Understanding that they are talking to a machine
will set the right expectations for this call and your callers won’t be disappointed. Try not to
overuse words like ‘’OK’’ or ‘’Thank you’’ as it might seem too fake.


How to increase your call center service level

There’s no doubt about service level being one of the most important KPIs. It measures the
accessibility degree of a call center to customers and can have an enormous impact on
service quality and, consequently, revenue. Each company should constantly measure their
service level and ensure they are implementing the right tactics to improve it. Knowing how
important it is for your business, we bring you some of the ideas on how to increase your call
center service level.

Workforce management optimization

Management of the workforce requires forecasting call volumes, scheduling the adequate
number of agents to work, creating schedules for all the agent and adjusting it when
necessary. Without a doubt, workforce management can get a bit challenging. To optimize
workforce management, you will need to take every detail into consideration. In other words,
you will have to think about historical call volume trends, the number of available agents,
target service level, upcoming campaigns, time spent on calls and other channels, etc. When
you’re scheduling the workforce, don’t forget to leave some room for flexibility if any
unplanned event happen.

Occupancy rates optimization

Occupancy rate shows the percentage of time your agents are performing their work-related
activities compared to the total time that they are logged in. Those activities can be anything
from talking to customers, updating databases after the call, sending emails, to providing
support on other channels. When occupancy rates are high, it means that agents are less
available to field calls, calls are taken immediately and, consequently, service level
increases. Of course, too high occupancy rates indicate an extreme workload for agents. On
the other hand, low occupancy rates show poor workforce management which leads to
increased costs. That’s why it’s crucial to create a balance between optimizing both
occupancy rates and service level.

Schedule adherence increase

Workforce management is vital to ensure the adequate number of agents is scheduled to
field calls but you cannot expect service level to improve if your agents don’t adhere to their
schedules. If your agents are taking longer breaks, going for lunch at an unscheduled time or
spend time at a desk on their private matters, the service level will decline. Managers must
constantly monitor schedule adherence and adjust it when necessary. However, it would be
unrealistic to assume that agents will adhere to their schedule perfectly, so it would be wise
to take that into consideration as well.

Improving call forecasting

It can be challenging to predict the overall volume and the arrival patterns of calls throughout
the day. To do it properly, you will need to think about upcoming campaigns and promotions,
repeated events, market fluctuations and industry trends, product launches, holidays, days
of the week, time of days, and so on. Also, you will need to analyze historical ACD data –
call volume, handle times, arrival patterns, and other factors. The more comple
te your call forecasting, the more accurate your workforce management will become.

Other ideas

There is a lot that you can do increase your call center service level. Besides the ideas
we’ve mentioned above, you can also work on reducing agent attribution which will
significantly enhance your service level. Also, you should consider enabling agent call-backs
which will increase customer satisfaction as well. Don’t forget about enhancing the first call
resolution (FCR) as being routed to the most appropriate agent is key when talking about
customer satisfaction. After all, it’s the ultimate determinate factor of your success.


Outbound predictive dialers – What you need to know

Outbound predictive dialers are an outbound calling system that automatically dials from
a telephone number list. Similar to other kinds of autodialers, predictive dialers will call
numbers automatically and assist agents in screening for busy signals, no-answers,
disconnected numbers and voicemail.
The difference between outbound predictive dialers and their automatic alternative is in
the ability to use call metrics to predict the moment when an agent will be available to
take the next call. Also, predictive dialers can dial up multiple numbers at the same time
to call the right number of leads at the right time. This way, predictive dealers ensure the
maximum level of agent usage.


How do they work?

Outbound predictive dialers will predict the time when an agent will be available the
make the next call and then dial numbers for the agent. It uses algorithms to guess the
exact time when an agent could be finishing up his call and then immediately dials
another number for him. That’s how agents get a steady stream of calls with little or no
downtime significantly increasing their productivity. If you think about the fact that dialling
a number can take up to 30 seconds, imagine how many minutes per day predictive
dialers save.
Predictive dialers are mostly used in telemarketing, market research, customer service
follow up, and debt collection. Moreover, some lead qualification agents use them to
maximize the time they spend on the call with their leads during outbound sales

Outbound predictive dialer benefits

With outbound predictive dialers, it’s easy to assign calls to available agents. You don’t
have to wait for an agent to become available which means there is almost no possibility
for bias. Predictive dialers help to organize and also manage the client database which
leads to efficient maintaining of all your relevant records systematically.
It can also assist in blending calls in a call center which has to deal with outbound sales
and inbound customer service. Moreover, outbound predictive dealers help to improve
the efficiency of each agent in your team by giving them an equal chance to improve. By
utilizing such technology, you will improve the relationship between the administration on
one side and the workforce on the other. Also, these dialers help with the update of your
database and keep it up the date all the time.
Outbound predictive dialers have shown to be very effective with studies revealing up to
200% – 300 % increase in productivity. For those who are still manually dialling, they
should definitely consider implementing predictive dialers as they will save a significant
amount of time, improve efficiency and, consequently, your company’s sales results.
If you’re looking for such solutions right now, make sure you check Telesero services as
we provide companies with some of the best solutions on the market when it comes to
outbound dialers.


A Digital Workplace – Where will the future take us?


The concept of a workplace has tremendously changed over the last several years. An office
is no longer the first thing that comes to mind when talking about work. Today’s employees,
led by the Millennials, are completely transforming workplaces as we know them and
evolving them into a more connected, but flexible, collaborative and opened way of working.
This cultural change created a new concept called digital workplace in which everything
happens online and the only certain place of business is online.
Many companies now have employees working from all around the world. Some of them
work from their homes, others work from coffee shops or co-working spaces. The need to
work what they love from the place they feel most comfortable is the main characteristic of
this concept for new generations. So, what can we expect when talking about the future of a
digital workplace? What consequences will this new concept bring to the business world?


Transforming the workplace

Today’s employees don’t see their workplace as a static environment, such as an office they
come to Monday through Friday from nine to five. They dislike the idea of going to the same
place over and over again and, more importantly, working during the specific hours.
Nowadays, everything can become a workspace. This led to many companies actually
embracing such concept and employing people based on their set of skills and not on their
location. For instance, remote work allows employers to choose the best candidate who
might not be chosen a few years ago because he is not able to come to the office every day.
A digital workplace is actually full of benefits for both sides. Employers can choose from
candidates all around the world and employees can work for companies that can help them
develop their skills regardless of the country they are living in. Not to mention that by
choosing a concept of digital workplace over traditional one, an employer will have
significantly lower costs than paying for the office space and everything else that comes with

Challenges for the digital workplace

Even though the digital workplace has the word digital in itself, this is so much more than just
a technological revolution. It’s a cultural revolution which completely transformed and is still
transforming our lives. However, it would be unfair to say this concept doesn’t have its
challenges which are still not solved.
For instance, companies need to put more effort into communication so their team members
know exactly what should be done and understand the bigger picture. Due to the employees
living in different locations, some processes might need additional explanation. Also, we
can’t forget that even though it’s called a digital workplace, it still needs to have a certain
organizational structure and each process needs to have certain stages to run a successful


The future of the digital workplace

If these challenges are solved efficiently and employees feel like they truly are a part of the
company, we can say that the future of digital workplace will be bright and beneficial for both
sides. But, technologies such as AI, AR and automation are only starting to impact the digital
workplace. Huge potential lies in these technologies as cyber security is yet another
challenge which businesses are facing today, especially those who manage data that need
additional security. Luckily, these technologies are offering the solution to cyber threats and
so much more.
With so many apps and platforms created specifically for a digital workplace, there’s no
doubt that this concept is here to stay. It might change as a result of a new generation and
their characteristics but the static environment is slowly becoming replaced by dynamic and
better-connected businesses, especially in the fields such as IT, design, marketing, and
other creative jobs.


Creativity Boost! Work from different locations

There are many great benefits if you choose the life of a digital nomad or even working from
home. This kind of lifestyle is getting extremely popular as today’s biggest workforce, the
Millennials, are preferring to have jobs outside the office and explore the world. However, it’s
not all dreamy when we’re talking about digital nomads. A lot of people who have chosen
this type of lifestyle are struggling with productivity and balancing their personal and
professional lives.
Let’s face it, it can be really tempting to work on your laptop near a white sand beach on an
exotic destination, right? Well, if you choose to be a digital nomad, you will have to motivate
yourself every day. Working from different locations can truly boost your creativity if you are
disciplined, focused and dedicated to achieving your professional goals.


Finding your “office”

Being a digital nomad, your office can be everything and everywhere! You can work from the
nearest coffee shop, your accommodation, bench in the park or any other place that has a
good Internet connection. To rephrase the popular saying: “Office is where the WIFi is!”
Each location you arrive at, you should first find the place where you will feel most
comfortable and focused to work. Changing locations and experiencing new things every
day can truly boost your creativity but you will need to find the place where you will transform
this creativity into work.
Once you’ve found your ‘’office’’, ensure you are able to dedicate enough hours to do your
job properly. For instance, if you work in the coffee shop where your friends stop by
regularly, it will be a lot harder for you to work. Also, inform the people you’re hanging out
with that you need to work as some might assume you are just surfing the web. In other
words, you will need to set boundaries if you wish to fully enjoy the digital nomad lifestyle.


New experiences

We already mentioned that new experiences boost your creativity. When you’re visiting new
places, you will probably have a new adventure every day. Such things have proven to
significantly improve the level of your creativity as well as productivity. Meeting new people
and cultures opens your mind and helps you think in ways you have never done before. After
all, this type of lifestyle wouldn’t have a point if you would just be working in different
locations. You have to experience them!
A lot of today’s digital nomads are equally passionate about their travelling as they are about
their jobs. When you choose to do something you love and have the opportunity to do it from
all over the world, it’s much easier to be efficient. Of course, discipline is key when talking
about travelling and working. Always make sure that you are doing plenty of activities in both


Good planning

To be good at what you do as a digital nomad, you will have to plan carefully all your
activities. Prepare the list of things you wish to visit in the city where you’re currently staying
and plan the time when you will do that. At the same time, add all your work activities in the
schedule. Use one schedule for your leisure and work time. This way, it will be easier for you
to organize your time and see when you have more free time to focus on your work or
exploring new places.

Things to consider

If you’re considering becoming a digital nomad, we bring you things you should keep in mind
before deciding:
1. Having enough money to cover all your travelling expenses.
2. Travelling to places that have a good Internet connection.
3. Booking accommodation with adequate rooms so you have enough sleep and rest.
4. You will need to be very organized and disciplined with your schedule.
5. You have very good communication skills.
6. It would be good for you if you already have some travelling experience.
7. You are comfortable with new cultures, especially food.
8. It is easy for you to adapt and you are not afraid of the unexplored.