Outbound predictive dialers – What you need to know

Outbound predictive dialers are an outbound calling system that automatically dials from
a telephone number list. Similar to other kinds of autodialers, predictive dialers will call
numbers automatically and assist agents in screening for busy signals, no-answers,
disconnected numbers and voicemail.
The difference between outbound predictive dialers and their automatic alternative is in
the ability to use call metrics to predict the moment when an agent will be available to
take the next call. Also, predictive dialers can dial up multiple numbers at the same time
to call the right number of leads at the right time. This way, predictive dealers ensure the
maximum level of agent usage.

 

How do they work?

Outbound predictive dialers will predict the time when an agent will be available the
make the next call and then dial numbers for the agent. It uses algorithms to guess the
exact time when an agent could be finishing up his call and then immediately dials
another number for him. That’s how agents get a steady stream of calls with little or no
downtime significantly increasing their productivity. If you think about the fact that dialling
a number can take up to 30 seconds, imagine how many minutes per day predictive
dialers save.
Predictive dialers are mostly used in telemarketing, market research, customer service
follow up, and debt collection. Moreover, some lead qualification agents use them to
maximize the time they spend on the call with their leads during outbound sales
prospecting.

Outbound predictive dialer benefits

With outbound predictive dialers, it’s easy to assign calls to available agents. You don’t
have to wait for an agent to become available which means there is almost no possibility
for bias. Predictive dialers help to organize and also manage the client database which
leads to efficient maintaining of all your relevant records systematically.
It can also assist in blending calls in a call center which has to deal with outbound sales
and inbound customer service. Moreover, outbound predictive dealers help to improve
the efficiency of each agent in your team by giving them an equal chance to improve. By
utilizing such technology, you will improve the relationship between the administration on
one side and the workforce on the other. Also, these dialers help with the update of your
database and keep it up the date all the time.
Conclusion
Outbound predictive dialers have shown to be very effective with studies revealing up to
200% – 300 % increase in productivity. For those who are still manually dialling, they
should definitely consider implementing predictive dialers as they will save a significant
amount of time, improve efficiency and, consequently, your company’s sales results.
If you’re looking for such solutions right now, make sure you check Telesero services as
we provide companies with some of the best solutions on the market when it comes to
outbound dialers.

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