Make every connection count

The simple, smart & efficient contact center solution

Simply put, we make it simple.

We get it. You want a simple solution that works and help to be there when you need it. We also know that it takes several parts to make a great contact center, and our solution is solely designed to make your job run simply, smart and efficient. And to top it off, we always offer friendly support to back you up everyday.

What it takes to be a great contact center

Every successful contact center has several features that all perform and work well together. We know we can do our part in building that seamless operation.

A great contact center needs

Good Agents
Good Data
Great Software

This is where we come in

Ability to connect
Ability to manage
Ability to track performance

This is what our
software is built to do

Bells and whistles? We’ve got them all.

The truth is, everyone offers pretty much the same exact features. Other companies try to bundle things, have add-ons and fancy terms for their products but we just offer one solution – everything. We get to know our clients and tailor a custom solution for your business that makes everyone work happier and smarter. No confusion. How about that?

Automatic call distribution

Priority routing

Time of day routing

Voicemail routing

Coaching

Tcpa compliant

Monitoring

Interactive voice responder

Barging

Crm integrations

Agent desktop

Contact database

Call recording

At home agent capabilities

Agent scripting

Reporting

Featuring ways to make your job easier

Our all-in-one solution is packed with goodies to make sure managers and agents have all the tools they need to get the job done right. Everything you need, nothing you don’t.

PROCESS AUTOMATION

We take the time to get to know you
and your business & help automate
your daily processes.

PROACTIVE MANAGEMENT TOOLS

Proactively manage your team & fix
issues before they happen with
threshold-based notifications, dialing
automation & rule-based settings.

OPEN API INTEGRATION

You can seamlessly integrate to
CRM’s, lead vendors & other dialer
systems because we understand that
switching platforms is not always
easy or cost-effective.

REAL-TIME ANALYTICS REPORTING

Understand what is working and what is
not so you can make adjustments on the
fly & maximize success. Schedule reports
& receive them when you need them.

MULTI-PLATFORM & CLOUD-BASED SCALABILITY

Manage your business form anywhere in the
world, on any device. Use the cloud to add
agents quickly and easily and provision new
agent accounts in seconds.

INDUSTRY-LEADING CALL ROUTING

We provide Tier 1 routes which allow for crystal clear calling. Unlimited channels allow you the capacity to reach as many customers as you desire.

Our Features

* Number for demonstration purposes only

Average Wait Time

Live calculation which adjusts over the day to account for the average time that an agent is waiting in between contacts.

Average Handle Time

Live calculation which adjusts over the day to account for the average time that an agent is in a call when contact is made.

Dial Level

The speed the dialer makes calls. Increasing this will increase numbers called by the dialer per agent.

Contact Rate

Indicates dialer’s success connecting your agents to your data.

Coach/Monitor/Barge

The ability for managers to interact between agents and customers and provide guidance and support.

You can seamlessly integrate to CRM’s, lead vendors & other dialer systems because we understand that switching platforms is not always easy or cost-effective.

MANAGER DASHBOARD

Roll over to see features

AGENT INTERFACE

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MANAGER DASHBOARD

Average Wait Time

Live calculation which adjusts over the day to account for the average time that an agent is waiting in between contacts.

Average Handle Time

Live calculation which adjusts over the day to account for the average time that an agent is in a call when contact is made.

Dial Level

The speed the dialer makes calls. Increasing this will increase numbers called by the dialer per agent.

Contact Rate

Indicates dialer’s success connecting your agents to your data.

Coach/Monitor/Barge

The ability for managers to interact between agents and customers and provide guidance and support.

AGENT INTERFACE

Contact Information Display

Customer-defined field display with full in-line edit capability

Call Dialer

Ability to manually dial a call using virtual phone

Script Display

Customer-defined scripting populates based on call type

Transfer Buttons

Customizable call transfer capabilities to individuals or departments

Real support when you really, really need it

Honestly, support is a sore subject for other companies, but not us. We brag about our long-term, dedicated and unique support. We know that down-time is a big problem and we aim to be ready to solve any issue on the spot. We hang our hat on knowing that we offer the best support in the industry.

Our trusted integration partners

What’s happening around Telesero

Big Changes around IVR

New advances change the game for the contact center.

The buzz on outbound predictive Dialers

What you need to know about outbound predictive dialers.

What it means to be compliant

The importance of being cerified today.