The simple, smart & efficient contact center solution
We get it. You want a simple solution that works and help to be there when you need it. We also know that it takes several parts to make a great contact center, and our solution is solely designed to make your job run simply, smart and efficient. And to top it off, we always offer friendly support to back you up everyday.
Every successful contact center has several features that all perform and work well together. We know we can do our part in building that seamless operation.
Good Agents
Good Data
Great Software
This is where we come in
Ability to connect
Ability to manage
Ability to track performance
The truth is, everyone offers pretty much the same exact features. Other companies try to bundle things, have add-ons and fancy terms for their products but we just offer one solution – everything. We get to know our clients and tailor a custom solution for your business that makes everyone work happier and smarter. No confusion. How about that?
Our all-in-one solution is packed with goodies to make sure managers and agents have all the tools they need to get the job done right. Everything you need, nothing you don’t.
We take the time to get to know you
and your business & help automate
your daily processes.
Proactively manage your team & fix
issues before they happen with
threshold-based notifications, dialing
automation & rule-based settings.
You can seamlessly integrate to
CRM’s, lead vendors & other dialer
systems because we understand that
switching platforms is not always
easy or cost-effective.
Understand what is working and what is
not so you can make adjustments on the
fly & maximize success. Schedule reports
& receive them when you need them.
Manage your business form anywhere in the
world, on any device. Use the cloud to add
agents quickly and easily and provision new
agent accounts in seconds.
We provide Tier 1 routes which allow for crystal clear calling. Unlimited channels allow you the capacity to reach as many customers as you desire.
* Number for demonstration purposes only
Live calculation which adjusts over the day to account for the average time that an agent is waiting in between contacts.
Live calculation which adjusts over the day to account for the average time that an agent is in a call when contact is made.
The speed the dialer makes calls. Increasing this will increase numbers called by the dialer per agent.
Indicates dialer’s success connecting your agents to your data.
The ability for managers to interact between agents and customers and provide guidance and support.
Honestly, support is a sore subject for other companies, but not us. We brag about our long-term, dedicated and unique support. We know that down-time is a big problem and we aim to be ready to solve any issue on the spot. We hang our hat on knowing that we offer the best support in the industry.
New advances change the game for the contact center.
What you need to know about outbound predictive dialers.
The importance of being cerified today.
