The simple, smart & efficient contact center solution.
The truth is, all our “competitors” are trying to offer the same basic features. They offer costly add-ons for products with fancy names that they think you need. How would they know? Telesero is more than just a software company. Our Founders have extensive background in the Contact Center & BPO world. We built the solution from the user standpoint. Simply put, we’ve been there – so we built a solution to solve the problems that all of the other providers could not. This has allowed us to not only build the industry’s top software suite, but also become a hands-on resource to help our customers win; over and over again!
| TELESERO | Five9 | YTEL | ViciDial | |
|---|---|---|---|---|
| Outbound Dialing | X | X | X | X |
| Inbound Routing | X | X | X | X |
| Broadcast Dialing | X | X | X | |
| Progressive Dial-Next | X | X | X | X |
| Basic IVR | X | X | X | X |
| Rule-Based Call Menus | X | X | ||
| Dynamic Call Queues | X | X | ||
| Automated Dialing Rules | X | |||
| Voicemail | X | X | X | |
| SMS & Text Follow Ups | X | X | ||
| Email Follow Ups | X | X | ||
| Local DID Hosting | X | X | X | |
| Toll Free Hosting | X | X | X | |
| Caller ID Mapping | X | X | X | X |
| Automated Caller ID Swapping | X | |||
| API Integration | X | X | X | |
| CRM | X | X | ||
| Employee Management Portal | X | X | ||
| Data Management Portal | X | X | ||
| Agent Workspace | X | X | ||
| Uptime Guarantee | 99.9995% | 99.9995% | NONE | NONE |
| 24/7 365 Support | X | |||
| Dialing Strategist | X | |||
| Hands-On Consulting | X | |||
| Transparent Billing | X | |||
| Data & Lead Resources | X | |||
| Federal DNC Real-Time Filter | X | |||
| TCPA Litigator Real-Time Filter | X | |||
| CELL / Mobile Real-Time Filter | X |
The truth is, all our “competitors” are trying to offer the same basic features. They offer costly add-ons for products with fancy names that they think you need. How would they know? Telesero is more than just a software company. Our Founders have extensive background in the Contact Center & BPO world. We built the solution from the user standpoint. Simply put, we’ve been there – so we built a solution to solve the problems that all of the other providers could not. This has allowed us to not only build the industry’s top software suite, but also become a hands-on resource to help our customers win; over and over again!
“For over 5 years I have used my own Vici-Dial. I thought because it was ‘free’ that I was helping my business. When we accounted for server cost, VoIP cost and the opportunity cost of lost opportunities and downtime, we realized how much money we were leaving on the table. Wish we knew about Telesero years ago!”