Auto-dialers are computer-based or software-based systems that automatically get numbers from a list and dial them. Auto dialers can either connect the person on the other line to an interactive voice response (IVR) system or to a live person.
Advantages of Using An Auto Dialer
In outbound selling, auto dialers help sales agents by eliminating some aspects of the physical effort needed such as filtering and making calls. An auto dialer can identify which calls were answered, which calls were transferred to answering machines and which calls were not answered at all. Calls that are answered are usually connected to an open sales agent immediately.
Reduced Idle Time
Manual dialing leads to high agent idle time as agents have to wait until a call is connected. For every call, an agent wastes time in listening to busy tones, answering machines and facing disconnected calls. The auto dialer technology enables the dialer system to recognize these elements and skip the call if any of these time-wasting signals are identified. A predictive dialer is really effective in minimizing idle time as it ensures only answered call are routed to the agents. At Telesero we can automate your dialing schedule and identify peak times in your dialing. This eliminates human error from the list management on a daily basis.
Real-Time Monitoring and Reporting
Telesero’s auto dialer software provides insights into your call center operations and agent activities with customized reports and dashboards. Our dashboards help improve the call center manager’s decision-making ability, saving time and effort to be used productively elsewhere. Call center metrics important to you can be easily tracked and measured so you can operate with more efficiency.
More Talking Time
A critical advantage when using an auto dialer is giving your agents more time to talk. With minimized idle time and faster connection, agents spend more time talking and closing leading to better conversion ratios. When using Telesero, your connection rate will go up along with talk time with our Dynamic Caller ID Mapping. This feature identifies your outbound lead’s area code and uses that area code to make the cold call, increasing the connection rate.
Telesero is a full service, one point of contact Software to help manage and increase efficiency among Call Centers employees, and increase customer satisfaction through Customer Management Systems and CRM.