Telephony & Dialing
Telesero call center software enables agents to be more effective when handling customer interactions – deliver a better service experience or sell more. Smart Dialers give agents more time with live prospects. Intelligent Omnichannel Routing connects customers to the right agent. On-Screen Customer Info puts information at the agent’s fingertips to personalize service. And everything is automatically logged to your CRM.
Consistently deliver extraordinary customer experiences
Telesero offers inbound, outbound and blended contact center offerings, enabling your company to choose the right solution to meet your business requirements.
Predictive Dialer
Telesero Predictive Dialer calculates the number of calls to dial based on connect rates, real-time data, and historical agent statistics.
Power Dialer
Telesero Power Dialer continuously dials at a fixed number of calls per available agent, but only as agents are ready to take calls.
Progressive Dialer
Telesero Progressive Dialer provides a variable calls-to-agent ratio that determines how many calls the system needs to place as agents become available.
Preview Dialer
Preview dialing mode allows organizations to determine the order of the calls for agents to work on. Agents can then review customer contact records prior to the preview dialer placing the call.
“Our business is literally exploding with Telesero’s technology, we can’t keep up with the sales momentum!!”
– CEO, TeleHealthPro, Inc.
Intelligent Omnichannel Routing
Omnichannel ACD lets you intelligently route inbound customer contacts to the agent best suited for the job.
Auto Dialer Modes
Gain maximum control over your call center’s dialing rates with the choice of Predictive, Progressive, Power, Preview, and Manual dialing modes.
CRM Integration
Telesero provides out-of-the-box integration with leading CRMs, including Salesforce, ServiceNow, Microsoft Dynamics, Oracle, Zendesk, Microsoft Dynamics, and NetSuite.
Omnichannel Interactions
Engage your customers over their preferred contact channel — voice, email, chat, SMS, social, mobile, or video – and move them seamlessly between channels.
Reporting & Analytics
Get real-time and historical reports, dashboards, and alerts based on call center best practices.
Workforce Management (WFM)
Ensure the right staff is in place at the right time during the day to quickly and effectively handle your customers.
Hundreds of Successful CRM Integrations
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Telesero Call Center Software Features
Outbound
Predictive, Progressive, Power, & Preview Dialers
Campaign & List Management
Local Number Options
DNC Compliance
Web Callback
Inbound
Omnichannel ACD
Voice-enabled IVR
CTI Screen Pop
Post-call Surveys
Skills-based Routing
Common Platform
Agent Scripting
Voicemail
Call Conferencing
Toll-Free Numbers
Common Platform
Call Recording
Historical Reporting
Real-Time Reporting
Cloud APIs
Data Import
The simple, smart & efficient
contact center solution
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The simple, smart & efficient
contact center solution