Telephony & Dialing

Telesero call center software enables agents to be more effective when handling customer interactions – deliver a better service experience or sell more. Smart Dialers give agents more time with live prospects. Intelligent Omnichannel Routing connects customers to the right agent. On-Screen Customer Info puts information at the agent’s fingertips to personalize service. And everything is automatically logged to your CRM. 

Consistently deliver extraordinary customer experiences

Telesero offers inbound, outbound and blended contact center offerings, enabling your company to choose the right solution to meet your business requirements.

Predictive Dialer

Telesero Predictive Dialer calculates the number of calls to dial based on connect rates, real-time data, and historical agent statistics.

Power Dialer

Telesero Power Dialer continuously dials at a fixed number of calls per available agent, but only as agents are ready to take calls.

Progressive Dialer

Telesero Progressive Dialer provides a variable calls-to-agent ratio that determines how many calls the system needs to place as agents become available.

Preview Dialer

Preview dialing mode allows organizations to determine the order of the calls for agents to work on. Agents can then review customer contact records prior to the preview dialer placing the call.

“Our business is literally exploding with Telesero’s technology, we can’t keep up with the sales momentum!!”

– CEO, TeleHealthPro, Inc.

Intelligent Omnichannel Routing

Omnichannel ACD lets you intelligently route inbound customer contacts to the agent best suited for the job.

Auto Dialer Modes

Gain maximum control over your call center’s dialing rates with the choice of Predictive, Progressive, Power, Preview, and Manual dialing modes.

CRM Integration

Telesero provides out-of-the-box integration with leading CRMs, including Salesforce, ServiceNow, Microsoft Dynamics, Oracle, Zendesk, Microsoft Dynamics, and NetSuite.

Omnichannel Interactions

Engage your customers over their preferred contact channel — voice, email, chat, SMS, social, mobile, or video – and move them seamlessly between channels.

Reporting & Analytics

Get real-time and historical reports, dashboards, and alerts based on call center best practices.

Workforce Management (WFM)

Ensure the right staff is in place at the right time during the day to quickly and effectively handle your customers.

Hundreds of Successful CRM Integrations

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Telesero Call Center Software Features

Outbound

Predictive, Progressive, Power, & Preview Dialers

Campaign & List Management

Local Number Options

DNC Compliance

Web Callback

Inbound

Omnichannel ACD

Voice-enabled IVR

CTI Screen Pop

Post-call Surveys

Skills-based Routing

Common Platform

Agent Scripting

Voicemail

Call Conferencing

Toll-Free Numbers

Common Platform

Call Recording

Historical Reporting

Real-Time Reporting

Cloud APIs

Data Import

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The simple, smart & efficient
contact center solution

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