Telesero call center software enables agents to be more effective when handling customer interactions – deliver a better service experience or sell more. Smart Dialers give agents more time with live prospects. Intelligent Omnichannel Routing connects customers to the right agent. On-Screen Customer Info puts information at the agent’s fingertips to personalize service. And everything is automatically logged to your CRM.
Telesero offers inbound, outbound and blended contact center offerings, enabling your company to choose the right solution to meet your business requirements.
Telesero Predictive Dialer calculates the number of calls to dial based on connect rates, real-time data, and historical agent statistics.
Telesero Power Dialer continuously dials at a fixed number of calls per available agent, but only as agents are ready to take calls.
Telesero Progressive Dialer provides a variable calls-to-agent ratio that determines how many calls the system needs to place as agents become available.
Preview dialing mode allows organizations to determine the order of the calls for agents to work on. Agents can then review customer contact records prior to the preview dialer placing the call.
Omnichannel ACD lets you intelligently route inbound customer contacts to the agent best suited for the job.
Gain maximum control over your call center’s dialing rates with the choice of Predictive, Progressive, Power, Preview, and Manual dialing modes.
Telesero provides out-of-the-box integration with leading CRMs, including Salesforce, ServiceNow, Microsoft Dynamics, Oracle, Zendesk, Microsoft Dynamics, and NetSuite.
Engage your customers over their preferred contact channel — voice, email, chat, SMS, social, mobile, or video – and move them seamlessly between channels.
Get real-time and historical reports, dashboards, and alerts based on call center best practices.
Ensure the right staff is in place at the right time during the day to quickly and effectively handle your customers.
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The simple, smart & efficient
contact center solution
The simple, smart & efficient
contact center solution