Outbound predictive dialers are an outbound calling system that automatically dials from a telephone number list. Similar to other kinds of autodialers, predictive dialers will call numbers automatically and assist agents in screening for busy signals, no-answers, disconnected numbers, and voicemail.
The difference between outbound predictive dialers and their automatic alternative is in the ability to use call metrics to predict the moment when an agent will be available to take the next call. Also, predictive dialers can dial up multiple numbers at the same time to call the right amount of leads at the right time. This way, predictive dealers ensure the maximum level of agent usage.
How do they work?
Outbound predictive dialers will predict the time when an agent will be available, make the next call and then dial numbers for the agent. It uses algorithms to guess the exact time when an agent could be finishing up his call and then immediately dials another number for him. That’s how agents get a steady stream of calls with little or no downtime, significantly increasing their productivity. If you think about the fact that dialing a number can take up to 30 seconds, imagine how many minutes per day predictive dialers save.
Predictive dialers are mostly used in telemarketing, market research, customer service follow up, and debt collection. Moreover, some lead qualification agents use them to maximize the time they spend on the call with their leads during outbound sales prospecting.
Outbound predictive dialer benefits
With outbound predictive dialers, it’s easy to assign calls to available agents. You don’t have to wait for an agent to become available which means there is almost no possibility for bias. Predictive dialers help to organize and also manage the client database which leads to efficient maintaining of all your relevant records systematically.
It can also assist in blending calls in a call center which has to deal with outbound sales and inbound customer service. Moreover, outbound predictive dealers help to improve the efficiency of each agent in your team by giving them an equal chance to recover. By utilizing such technology, you will enhance the relationship between the administration on one side and the workforce on the other. Also, these dialers help with the update of your database and keep it up to date all the time.
Outbound predictive dialers have shown to be very useful with studies revealing up to 200% – 300 % increase in productivity. For those who are still manually dialing, they should definitely consider implementing predictive dialers. This will save a significant amount of time, improve efficiency and, consequently, your company’s sales results.
If you’re looking for such solutions right now, make sure you check Telesero services. We provide companies with some of the best solutions on the market when it comes to outbound dialers.