News & Events

How can you benefit from using an IVR?

The business world is moving towards self-service more and more every day, and interactive voice response (IVR) is an essential tool for it. IVR uses technologies such as touch-tone or speech recognition to identify and route callers to the most skilled agents. In that way, IVR delivers greater efficiency on both sides. Since it’s been […]

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Outbound predictive dialers – What you need to know?

Outbound predictive dialers are an outbound calling systems that automatically dial from a telephone number list. Similar to other kinds of autodialers, predictive dialers will call numbers automatically and assist agents in screening for busy signals, no-answers, disconnected numbers, and voicemail. The difference between outbound predictive dialers and their automatic alternatives is the ability to […]

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Telesero® attains TCPA compliance

Telesero, an Atlanta based omni-channel customer contact center, announced today that they have attained TCPA compliance status according to PACE (Professional Association for Customer Engagement). To be TCPA compliant, a company must adhere to all aspects of the Telephone Consumer Protection Act (TCPA) and demonstrate a commitment to protect consumers that do not want to […]

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