Technology

This page is about technology.

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To be efficient in your business, you will need to use the right tools, apps and everything that can improve your efficiency and contribute to your business results. It’s vital that you choose the right tools from the start if you want to grow a successful business. Luckily, there are over thousands of devices available, but sometimes it can be challenging to choose the right ones for your business. To help you make the right […]

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The business world is moving towards self-service more and more every day, and interactive voice response (IVR) is an essential tool for it. IVR uses technologies such as touch-tone or speech recognition to identify and route callers to the most skilled agents. That way, IVR delivers greater efficiency on both sides. As it’s been on the market for a while now, it has demonstrated numerous benefits which made it a vital tool for contact center […]

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The business world is moving towards self-service more and more every day, and interactive voice response (IVR) is an essential tool for it. IVR uses technologies such as touch-tone or speech recognition to identify and route callers to the most skilled agents. That way, IVR delivers greater efficiency on both sides. As it’s been on the market for a while now, it has demonstrated numerous benefits which made it a vital tool for contact center […]

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Time to pull out the business diaries and start booking out those dates! The social agenda for your companies ́ growth has arrived, and it ́s going to be a jam-packed year. No need to trawl the internet searching for the best conferences to attend in 2019, we have got it covered right here. We ́ve detailed a wide range of business conferences, and we have made sure that there is a conference for everyone, […]

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Outbound predictive dialers are an outbound calling system that automatically dials from a telephone number list. Similar to other kinds of autodialers, predictive dialers will call numbers automatically and assist agents in screening for busy signals, no-answers, disconnected numbers, and voicemail.The difference between outbound predictive dialers and their automatic alternative is in the ability to use call metrics to predict the moment when an agent will be available to take the next call. Also, predictive […]

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