Customer Service

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Outbound predictive dialers are an outbound calling system that automatically dials from a telephone number list. Similar to other kinds of autodialers, predictive dialers will call numbers automatically and assist agents in screening for busy signals, no-answers, disconnected numbers, and voicemail.The difference between outbound predictive dialers and their automatic alternative is in the ability to use call metrics to predict the moment when an agent will be available to take the next call. Also, predictive […]

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For effective customer service – Times have changed in 2019. Effective customer service is now an integral part of a business’ long-term success, and you need a plan to make sure you can respond quickly and effectively. You need a plan for effective consumer relations, and it might look something like this: We used to be able to say please and thank you and customers would be happily on their way. “Service with a smile” […]

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$45 billion is the current valuation of the Call Center Industry in North America alone. What would it take, amongst the Generation Z technological revolution, to disrupt the ground the giant stands on? How can Telesero help elevate the auto dialer industry towards future growth and success by providing an overdue “reality-check” on auto dialing software? 1. Hassle Free Interface: Making Call Agents Lives Easier Your agents have enough on their plate. The last thing […]

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New Look, New Functionality – A little fresher, a little simpler, and (we think) a little better. Operating in the call center industry can be tough. There is a great deal of competition out there and that’s why Telesero works hard to give you a competitive advantage. With an auto dialer and user-friendly agent interface, your company can start to set its sights high and build on their campaign success. You can find out about […]

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