Another year has gone by and it’s incredible how time flies! It’s been 365 days of experimenting, reaching impressive new milestones, and improving our dialer system products.

Overview

This year, we celebrated our 4th anniversary, we’ve expanded our HR boundaries and invited ten new gifted folks to come on board. Including, but not limited to, a new Head of Operations & Client Relations and several Technical Support Reps. Our dialer system is operated mainly from our HQ in New York, our teams are distributed across the globe. Made up of 20% remote workers, we’re working to expand our remote workforce as we continue to grow. At last count, our TLS-team hail from 7 different countries, from the US, Spain, UK, to the Philippines. We’re so proud of the multicultural team that grants us many opportunities to learn about diverse cultures.

This was an excellent year for us when it came to our improved auto dialer customer service procedures. Primarily when we brought on board our new Head of Operations & Client Relations, Alexandra. We’ve been able to extensively grow the support and development teams under Alexandra’s guidance and we will continue to make sure that our clients are diligently supported 24/7. Compared with 2017, where we solved 6,149 support requests. We were able to wrap up over 18,300 requests in 2018. We’ve also had 1,100 client training interactions over the course of the year. User analysis is a continuous journey and we’re working to become more and more focused on user satisfaction, productivity, performance, and retention.

Challenges

One of the most significant challenges we’ve seen over the past year is the emerging gap between our teams regarding communication and collaboration. After thorough research, we learned that this psychological distance had a lot to do with a lack of understanding of the other team’s role, duties, and deadlines. With this in mind, we introduced new procedures that allow us to work together by sharing knowledge and contributing to our success. There isn’t an overnight fix, but we strive for improvement and not perfection. We’re already seeing that teams are happily working on their responsibilities to grow communication today.

The start of 2019 also revealed a new beginning for us concerning branding. We realized that the time had come and 2019 was the year to bring our goals to the next level. The Telesero rebranding, which has been meticulously researched, will be released throughout 2019.

2018 was a year of various challenges and breakthroughs for us. 2019 will be the stepping stone to an entirely new company and amazing new products. Learn more about us here.

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New look, new functionality – A little fresher, a little simpler, and (we think) a little better.

Operating in the call center industry can be tough. There is a great deal of competition out there and that’s why Telesero works hard to give you a competitive advantage. With an auto dialer and user-friendly agent interface, your company can start to set its sights high and build on their campaign success. You can find out about how Telesero does that by getting a free demo of our auto dialer software here. As a tech-innovator, a company must continue to adapt to its environment. We promise to continue to update our systems to stay the best in the field for you.

Agent Friendly

Our new look is more user-friendly and has a modern appearance. Your agents have enough on their plate. In other words, they won’t be spending their time trying to figure out a complicated auto dialer interface.

Time-Saving

Telesero’s new agent interface makes navigation easier and provides important client information at the forefront of the agent’s screen. Therefore, less time spent on figuring out what to click, and more time for agents to make sales.

Money-Saving

As we know, in the call center industry, time is money. What you need is more time for the agents to focus on making sale after sale, while delivering excellent customer service. This is our primary motivation for the update.

Staying Ahead

As a tech-innovators, Telesero’s job is to stay ahead of the competition and give you the advantage over your competitors. As a result, we are able to accomplish this by continually updating our auto dialer interface.

Faster Backend

The new auto dialer updates allow the system to load and respond faster than before. In other words, this means less time waiting for the interface to respond to your instructions and higher productivity levels for agents.

New Features

The new updates include a couple of new features which make the interface more interactive. Our new options allow agents greater ability for seamless transitions between sales and the next call. Telesero is continually developing new features for their call center agent interface to help make more sales and build your bottom line.

Try a Free Demo of our Auto Dialer

Get in touch with us here, and we will arrange for you to see exactly how powerful your company can become with the help of our auto dialer software. Telesero sees itself as the business partner to your call center needs with a fantastic 24/7 live chat. In conclusion, we are proud to say that all technical requests are answered within seconds, not facing the regular ordeal of waiting for a reply for days or weeks.

Request a free demo now and unlock your business’ true potential by modernizing your lead management processes.

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$45 billion is the current valuation of the Call Center Industry in North America alone. What would it take, amongst the Generation Z technological revolution, to disrupt the ground the giant stands on? How can Telesero help elevate the auto dialer industry towards future growth and success by providing an overdue “reality-check” on auto dialing software?

1. Hassle Free Interface: Making Call Agents Lives Easier

Your agents have enough on their plate. The last thing you want them to be doing is trying to figure out a complicated interface and wasting time. As we know, in the call center industry, time is money. What you need is more time for the agents to focus on making sale after sale while delivering great customer service. Most importantly, Telesero’s auto dialer interface offers easy navigation by providing important client information to the forefront of an agents screen. That means less time spent on complex technology, and more time for the agents to focus on what matters. Telesero has managed to engineer hassle-free auto dialer user interface.

2. Time-Saving Automation: Boosting Call Agents Productivity

In the call center industry, it is often a game of numbers. No matter how great the pitch or how useful the product, often the key to success is keeping the volume of calls high. In a digital world looking to save time through automation, the call center industry can no longer stand by the manual dialing process as a feasible business solution. How can we boost the productivity of call center agents with automation? Telesero has a smart auto dialer system which automates the dialing process directly from your data and allows control over a call center s call flow. Telesero’s smarter way of handling lead data has disrupted the call center industry and left the competition trailing far behind. In addition to dialing automation, Telesero’s interface also automates disposition statuses after calls. This allows agents to move forward to their next call and focus on the next sale.

3. 24/7 Auto Dialer Instant Customer Service: Responding in Less than a Minute

Not everyone in your call center is going to be comfortable with adapting to new technology. What happens when someone in the company is experiencing a problem and no one in-house is available to help them? Telesero’s team provides advice, troubleshooting, and assistance around the clock. Not only are they available via chat, but you can also contact them by phone or email for your convenience. Perhaps you need some help making sure that an important batch of leads is input into the dialer and this is critical to your campaign’s success. Telesero sees themselves as your business partner and will always be there to guide and assist with keeping agents talking. On top of this, they boast average response times of less than 30 seconds when it comes to support. In conclusion, lightning fast service, eagerness to help and quality responses that support call centers in successful campaigns.

4. API Architecture: Making Application Integration Easy

Using API Architecture has become a critical component for application integration and successful operations management. Using API architecture allows you to bring more applications and functions into one place and removes the repetitive data entry tasks while increasing productivity. Telesero recognized the benefits of allowing application integration and made sure to make it as easy as possible for you to reap those benefits. Gone are the days of outdated architectures and poorly performing call center software. Telesero is here and it has finally disrupted the call center industry for good.

5. Prebuilt Application Integrations: Having Forethought of Application Synergies

Wouldn’t it also be great if your auto dialer software had some prebuilt application integrations too? Perhaps those integrations could be some of the biggest and most widely used applications in the call center industry? Telesero has it covered: offering more pre built integrations every month, they currently offer prebuilt integrations with SalesForce, Marketo, Zendesk, Shopify, LimeLight, Zoho and Konnective CRM. No need to invest thousands in coding fees for you to integrate applications, Telesero has the forethought of application synergies, and that s the kind of partner you need in business. Technological advancement has proven time and time again that you either adapt and grow or fall behind your competition. Telesero understands that prebuilt application integrations save you time and money.

6. Access Levels: Keeping Data Secure and Protected

Keeping your data secure is paramount to your competitive advantage when running a call center. Giving away your leads, or allowing them to leak from the company, is the retail equivalent of sending people away from your shop and into the next. We all recognize that data-security starts at home. That’s why Telesero developed access levels on their portal which can restrict the visibility of different roles within the company. Of course, it’s important to trust employees, but it’s also important to make sure you’re not leaving yourself open to new entrants in the market. Giving you the control on who sees what and who has access to what is a great step in tech security. Once again, Telesero continues to prove that they have the forethought and ability to disrupt the call center industry with their breakthrough technology.

7. Cloud-Based: Allowing Scalability and Stability

How fast do you think you re going to grow with Telesero? Judging by the tech they’re providing, you have all the apparatus you need to start skyrocketing. This potential is why it is important to find an auto dialer software that is cloud-based. It allows you to scale-up as demand increases and provides flexibility to adjust as your call center grows. Telesero has pushed aside competitors that don’t allow their clients to easily scale-up. Therefore, our cloud-based solutions allow for better performance across the interface and a greater level of stability than obsolete competitors.

8. Mobile Friendly: Monitoring On-the-go

You live a busy life. You’ve got a hectic job in the call center, you’re trying to make sure your team has their work schedule under control while working to ensure that the team is well trained and sales-driven. You’ve got multiple campaigns running at the same time and trying to keep track is stressful. Our tight schedule makes a mobile-friendly interface a crucial element to our auto dialer software. You can make sure you are able to access your tools from anywhere, anytime with any device. Monitoring progress on-the-go allows you to update stakeholders and provides insight while you might not be able to be in office. Telesero’s mobile-friendly interface makes accessing the portal easy from anywhere at any time.

9. Powerful Reporting and Analytics: Providing Insight for Business Decisions

Great businesses don’t guess. Great businesses make decisions based on real data and a thorough understanding of how their company, their people and their data are performing. We offer powerful reporting and analytics tools push vital information into view exactly when you need it. An intelligently designed dashboard integrates real-time analytics into performance management of call center agents. Right off the bat, you can identify average wait times, total sales and which agents are currently in a call. This is just a fraction of the insight that Telesero’s reporting and analytics tools allow you to achieve. In conclusion, we have been able to identify the need for easy access to performance management analytics.

Learn more about us here.

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Auto-dialers are computer-based or software-based systems that automatically get numbers from a list and dial them. Auto dialers can either connect the person on the other line to an interactive voice response (IVR) system or to a live person.

Advantages of Using An Auto Dialer

In outbound selling, auto dialers help sales agents by eliminating the some aspects of the physical effort needed such as filtering and making calls . An auto dialer can identify which calls were answered, which calls were transferred to answering machines and which calls were not answered at all. Calls that are answered are usually connected to an open sales agent immediately.

Reduced Idle Time

Manual dialing leads to high agent idle time as agents have to wait until a call is connected. For every call, an agent wastes time in listening busy tones, answering machines and facing disconnected calls. The auto dialer technology enables the dialer system to recognize these elements and skip the call if any of these time wasting signals are identified. Predictive dialer is really effective in minimizing idle time as it ensures only answered call are routed to the agents. At Telesero we can automate your dialing schedule and identify peak times in your dialing. This eliminates the human error from the list management on a daily basis.
Real-Time Monitoring and Reporting

Telesero’s auto dialer software provides insights into your call center operations and agent activities with customized reports and dashboards. Our dashboards help improve the call center manager’s decision making ability, saving time and effort to be used productively elsewhere. Call center metrics important to you can be easily tracked and measured so you can operate with more efficiency.

More Talking Time

A critical advantage when using an auto dialer is giving your agents more time to talk. With minimized idle time and faster connection, agents spend more time talking and closing leading to better conversion ratios. When using Telesero, your connection rate will go up along with talk time with our Dynamic Caller ID Mapping. This feature identifies your outbound lead’s area code and uses that area code to make the cold call, increasing the connection rate.

Telesero is a full service, one point of contact Software to help manage and increase efficiency among Call Centers employees, and increase customer satisfaction through Customer Management Systems and CRM.

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